Shipping policy

Your confirmation of any order indicates your acceptance of our terms and conditions at Hair Defined London.

If an item doesn't arrive within the expected time frame, please allow an extra 7-14 working days.
We are not responsible for any courier delays.
Late delivery, delayed parcels, or missed deliveries will not be accepted as a basis for a refund.

Orders are delivered using one of our couriers: Royal Mail, FedEx, or DHL.
All risk of loss or damage to the products in your order passes to you when we dispatch your order from our premises.
We are not liable for any errors made by these mailing services.
We do not provide insurance with shipping couriers unless you opt for this at checkout.

By agreeing to our terms, you understand that some countries and areas may have longer shipping times.
After dispatch from our office, the transfer of liability shifts to you.

Please wait for the specified working days to be up before expecting to receive your shipping email and tracking number.

Once your payment is processed, the preparation of your order begins.

This ensures all transactions are authentic, reduces the risk of fraud, and protects both businesses.

Thank you for shopping at Hair Defined London.

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