Frequently asked questions

Hair Defined London (HDL) is a premium provider of high-quality hair extensions and beauty products. We are committed to offering luxurious, durable, and ethically sourced hair extensions.

You can contact us via email at support@hairdefinedlondon.co.uk.

Alternatively you can visit our Contact Page or you can click on the Chat Bubble in the bottom right hand corner of the screen.

Not currently. Our wigs come uncustomised but this is something we will be offering very very soon. Keep your eyes peeled!

Our vendors are from East Asia. All HDL products are sourced from top-tier vendors with years of industry expertise. We ensure all our hair extensions are ethically sourced and of the highest quality.

Currently, we operate as an online store. However, we may participate in pop-up shops and events. Stay updated by subscribing to our newsletter or following us on social media.

You can subscribe to our newsletter by entering your email address in the subscription form at the bottom of our website. You’ll receive updates on new products, promotions, and events.

We offer a variety of hair extensions including Body Wave, Deep Wave, and Straight Hair. Each type is available as a Frontal or a Closure. All our laces are HD for that seamless melt.

We provide detailed descriptions and visual guides on our website to help you choose the right length and density. If you need further assistance, please contact our customer service team.

HD Lace is a high-definition lace that is undetectable and blends seamlessly with all skin tones. Transparent Lace is clear and thin, providing a natural look and is easy to customize.

Detailed hair care tips are provided on our website under the "Hair Care Tips" section. Proper care includes pre-installation washing, regular conditioning, and using the right products to maintain the extensions' health and longevity.

Yes, our hair extensions can be colored or dyed. However, we recommend consulting a professional colorist to ensure optimal results and to avoid over-processing the hair.

We offer various textures including Body Wave, Water Wave, and Straight Hair. Each texture is designed to provide a natural look and feel, catering to different style preferences.

We ship using Royal Mail, FedEx, and DHL. Shipping options and times vary depending on your location. Please refer to our Shipping Policy for more details. Please allow 7-10 working days to receive your order.

Payment processing times vary: Debit/Credit Card Payments take 1-5 working days, Layby takes 5 working days, Sezzle takes 11 working days, and Klarna/Clearpay takes 10-14 working days. Once payment is processed, order preparation begins.

Yes, we offer international shipping. Please note that shipping times may vary depending on the destination. Refer to our Shipping Policy for more details.

We do not offer refunds due to hygiene and health and safety laws. However, you can return items within 7 working days for an exchange if the item is unused, in the same condition you received it, and in its original packaging. Please see our Refund Policy for more information.

To request a return or exchange, please email support@hairdefinedlondon.co.uk within 7 days of receiving your package. Provide details and proof of the issue. If approved, you will receive instructions on how to return the item.

Customers are responsible for their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.