Refund policy

 

Purchasing high quality hair is an investment and at Hair Defined we are committed to ensure you are happy with the shop experience. At Hair Defined London, our mission is to provide you with the highest quality Raw and Virgin hair on the market. Quality and satisfaction is our priority to all our customers as we make sure that each hair and product meets your expectations and our high quality assurance standards.

General Policy

  • Due to hygiene and health and safety laws, we do not accept returns or give exchanges to wigs that have been worn, styled, where the lace or hair has been but or product has been applied to the unit such as glue or hair products. 

  • We offer refunds as long as the terms below are met, the wig and or products are still in their brand new condition and the wig / hair has not been fitted.

  • You can return items within 14 working days for an exchange.

Requesting a Return or Exchange

  • If you believe there is a fault or error with your item, you can apply for a return and exchange. 

  • Submit a request via email to support@hairdefinedlondon.co.uk. Information will be requested, and if your return or exchange is approved, you will be provided with a specific address to return the item.

Conditions for Return

  • You have 14 days from the package being marked as received to address any issues you may have with proof. After this period, we may not be able to assist with an exchange. 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns on lace wigs and lace front wigs that have been altered NO EXCEPTIONS. 

If you have also requested for us to cut the lace, this unit is non refundable and non exchangeable. 

This includes but is not limited to doing any of the following:

DO NOT:

  • Alter the lace wigs in any way

  • Cut the lace

  • Tear the lace wig or rip the lace wig

  • Put glue on the lace wigs or adhesive on the lace wig

  • Put products on the lace wig

  • Put any chemicals on the lace wig

  • Dye the lace wig

  • Style or cut the hair of the lace wig

  • Perm the lace wig

  • Wash or condition the lace wig

  • Wear the lace wig

Be careful when applying or removing your full lace wig and always follow the care instructions that are given with your purchase. We will not be responsible for lace wigs that are ripped, torn or damaged by the customer, or any one else after purchase. Lace wig units that are ripped or torn by the customer are not subject to an exchange or refund.

You must read and understand and agree to act accordingly to the above policy before purchasing a lace wig product.

We are pleased to offer this in addition to your statutory rights.

Please note: 

Your refund should be processed within 3 working days of us receiving and inspecting the unit. 

Delivery Issues

  • Late delivery, delayed parcels, or missed deliveries will not be accepted as a basis for a refund.

Refund Processing

  • If you are approved for a refund, it will be processed to your original method of payment within a certain number of days once the item has been returned successfully to us, minus the cost for delivery.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. 

  • Then contact your credit card company; it may take some time before your refund is officially posted, as there is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund within 7-14 working days, please contact your bank about the transaction.

Sale Items

  • Sale items are final sale. No refunds or exchanges will be permitted.

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hairdefinedlondon.co.uk.

Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are shipping an item for exchange, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for shopping at Hair Defined London.